Shop Policy
Production + Shipping
All of our products are custom made by hand. Please allow 2-3 weeks for us to create your garment after purchase. Purchases are generally shipped no later than 3 weeks after ordering—subject to change based on complexity and quantity of request. Once shipped, items take between 3-7 days to arrive. We are not responsible for the product(s) after it is shipped!
Refunds
Refund Policy
Due to the made-to-order nature of our clothing and merchandise we do not offer refunds, returns, or exchanges.
Lost or Stolen Packages
Po Pachei is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Po Pachei will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Incorrect/Incomplete Adresses
In the case of an incomplete or incorrect address shipping time will take up to a week longer from time of new address change. When emailing updated address please include order # and “Address Change” in subject line.
Contact us at info@popachei.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@popachei.com for more information!
Need help?
Contact us at info@popachei.com for questions related to refunds and returns.